TERMS OF SERVICE.

The Salon

Please ensure you have selected the correct salon when making your booking. If you need to make any changes to your reservation, please contact the relevant salon directly.

We operate salons in:

Hebburn (South Tyneside)
Jesmond (Newcastle)
Low Fell (Gateshead)
Blaydon (Gateshead)
Chester-le-Street (County Durham)

Booking Review

Appointments booked online are treated as a reservation request. Our team will review the information provided to ensure the correct service and time has been selected for your dog.

If any adjustments are required, we will contact you to discuss the most suitable appointment. Once approved, you will receive an email confirming your booking.

Payment

Payment may be required at the time of booking for certain appointments. If payment is not received when requested, the appointment will not be confirmed in our diary.

Managing Your Appointment

Once confirmed, you can view and manage your appointment online or by calling your chosen salon.

Hebburn – 01914310838
Jesmond – 01912041074
Low Fell – 01914313684
Chester-le-Street – 01913874395
Blaydon – 01914146783

Rearranging or Cancelling

If you need to rearrange or cancel your appointment, please notify us at least 24 hours before the appointment start time so the slot can be offered to another client.

Appointments cancelled or changed within 24 hours will be chargeable

Prices and Appointment Time

Our prices assume that each dog:

  • Is average size for their breed

  • Attends within their recommended grooming interval

  • Has a coat that is in good condition and free from matting

  • Is comfortable and manageable during the grooming process

If additional time is required due to coat condition, coat length, behaviour, size, or other factors, additional charges may apply.

If the booked service or appointment length is not suitable for your dog's coat condition or welfare needs, we may need to adjust the service or reschedule the appointment.

Coat Condition

Dogs arriving with tatty or matted coats may require additional time or a different grooming approach in order to be completed safely and humanely.

Where matting is present, it may not be possible to maintain the requested coat length. In these cases, we will prioritise the dog’s welfare and comfort.

Anxious Dogs

We understand that some dogs may experience grooming anxiety. Our team will always aim to provide a calm and supportive environment.

If your dog has specific anxieties or behavioural challenges, please inform us when booking so we can make suitable arrangements.

You can learn more at mydogbarber.com/anxiety