TERMS OF SERVICE.

THE SALON

Please check you have selected the correct salon when booking and call us on 01913874395 if you need to make any changes to your reservation. We operate salons in Low Fell (Gateshead), Blaydon (Gateshead) and Chester le Street (County Durham).

BOOKING, REARRANGING OR CANCELLING YOUR APPOINTMENT

You can view and manage your appointments on our website or if you would prefer to speak to somebody, you can call your local salon.

We take payment when booking reservations either online, over the telephone or within the salon. This payment is to secure your reservation. If you need to rearrange or cancel your reservation, please let us know at least 24-hours before the appointment start time so we can offer that reservation to another client. If you need to rearrange or cancel your appointment within 24-hours of your appointment, we may need to pass on the cost of that missed appointment.

PRICES

All of our prices are quoted based on the estimated time needed to carry out the services. All quotations are based on the following assumptions.

  1. dogs are average size for their breed

  2. their coat is in good condition

  3. they are regularly styled

  4. they enjoy the styling process.

From time to time we may need to allocate more time to carry out the booked services to a high standard. Once these occasions we may need to charge you more than you are excepting to pay, we will always contact you first.

PRIVACY

For details on how we process your data please view our privacy policy and CCTV policy

Last updated 27th November 2023.